Shipping and Returns


Order Confirmation:

  • Customer must provide a valid E-mail address during the checkout process.
  • All orders are subject to verification and approval.
  • All approved orders will be accompanied by an E-mail confirmation from our secure payment server.
  • All shipped orders will be followed by an E-mail confirmation including tracking number(s) and shipping carrier contact information.

 

Payment Methods:

  • All major credit and debit cards, including VISA, MasterCard, Discover, and American Express
  • PayPal

 

Shipping:

All items are shipped via FedEx Express or FedEx Freight.

Freight shipments are sent to your nearest Fedex location. Additional charges will apply to freight shipments delivered to your door.

 

Return Policy:

Prior to shipping, all Prohoods products are individually inspected to verify that they leave our facility in brand-new condition. We recommend that all customers inspect the packages immediately upon delivery, and test the item(s) for proper functionality prior to installation.

If shipping damage is discovered, please contact us within 7 business days from date of delivery. After 7 business days, it will be the customer's responsibility to file a damage claim with the shipping company. Prohoods will assist the customer in filing the damage claim, if required to do so by the shipping company.

It is the customer's responsibility to consult their ventilation specialist prior to purchase in order to assure that the product will fit its intended application, as well as comply with local building codes.

All products to be returned for a refund are subject to a 20% restocking fee, and must be shipped at the customer's expense.

General terms (applicable to ALL returns):

All returns must have return authorization from Prohoods prior to shipment.

Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable.

Special-order items or altered items cannot be returned.

Items must be received in the original packaging materials, including the original, securely sealed box, Styrofoam panels, accessories, and instruction manual.

Items returned for a refund must be received in perfect condition, free from scratches, dents, or any other damage.

There are no refunds or exchanges on installed or used items.

All returns must be shipped to the following address:

 

Prohoods
2179 So. 300 W. Ste. #1 Salt Lake City, UTAH 84115 USA

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